People Chosen for the Work
The skills needed for customer conversations differ from those needed for research or administration. Team roles should be defined before people are assigned.
Industry Outsourcing
Travel & Hospitality BPORun by Your Rules
Operix builds and manages offshore teams for travel and hospitality businesses. They work inside your systems, follow your SOPs, and take on the volume your in-house team should not have to carry.
Industry Challenges
What Slows Travel & Hospitality Teams Down
Demand in travel and hospitality rarely arrives evenly. When volume spikes, routine work competes with the decisions only your team can make. A managed team takes the repeatable work and gives it a standard.
The pressure
The Operix response
Coverage Planned Around Demand
Operix staffs the shifts and channels your volume actually needs, so response times hold when demand rises.
- Operix response
Coverage Planned Around Demand
Operix staffs the shifts and channels your volume actually needs, so response times hold when demand rises.
Industry Solutions
Our Travel & Hospitality BPO Solutions
Start with one function or connect several. Each team is trained on your travel and hospitality terminology, systems, and escalation rules before it goes live.
Reservations
A trained team runs reservations inside your systems, to your rules.
Booking Changes
A trained team runs booking changes inside your systems, to your rules.
Guest Support
A trained team runs guest support inside your systems, to your rules.
Travel Coordination
A trained team runs travel coordination inside your systems, to your rules.
Loyalty Program Support
A trained team runs loyalty program support inside your systems, to your rules.
Vendor & Supplier Follow-Up
A trained team runs vendor & supplier follow-up inside your systems, to your rules.
Why Operix
An Outsourcing Company Should Make Work Easier to Manage
Operix is built around a practical standard: outsourced people should work within a clear process, understand what good performance looks like, and make it easier for your team to stay in control.
Training Based on Your Process
A team needs to learn your systems, terminology, scripts, qualification rules, and handoffs before taking on the work.
Visibility Into Daily Delivery
Clear responsibilities, reporting, and regular reviews help you see what has been completed and where the process needs attention.
Capacity Without Another Department to Build
Add support around a defined function while Operix manages the offshore team. Your business retains direction over priorities and standards.
How it works
How We Launch Your Team
A defined launch plan, so you know what happens before go-live and who owns each step after it.
- 01
Scope the work
We map the tasks, channels, volumes, hours, and systems involved, and agree what success looks like.
- 02
Recruit and train
We select people for the role and train them on your travel and hospitality products, policies, tools, and SOPs.
- 03
Go live with support
The team starts on a defined scope with close QA, daily check-ins, and a clear escalation route.
- 04
Review and expand
Regular reviews track agreed measures. Scope grows as the team shows it can take on more.
Results
What a Managed Team Can Look Like
Example engagements show how a team could be organised. They are not client case studies or claims of achieved results.
Example Engagement 01
Reservations Coverage for a Growing Travel & Hospitality Business
Situation
Requests arrive across chat, email, and phone faster than the in-house team can answer, and response times slip during peak periods.
Team scope
A dedicated team handles reservations across all channels, resolves routine requests inside the client's systems, and escalates exceptions with full context.
Measures to agree
- First response time
- Resolution rate
- Quality score
- Backlog
01·1 of 2
Security and Compliance
Security and Compliance Agreed Up Front
Access, data handling, and quality controls are part of the operating plan. The right controls depend on the systems and the travel and hospitality information the team works with.
Security
- Role-based access limited to the systems each task needs.
- Agreed handling for credentials, files, and customer data.
- Secure, monitored workstations in a controlled facility.
- NDAs and confidentiality training for every team member.
- Permissions reviewed whenever responsibilities change.
Compliance
- Workflows mapped to the regulations that apply to your travel and hospitality business.
- Scripts and disclosures approved by your team before use.
- Call and ticket QA against your compliance checklist.
- Audit-ready records of actions taken in your systems.
- Clear escalation for any data or compliance concern.
Testimonials
Leads used to sit in our CRM for hours while our sales team finished other work. Operix now handles follow-up and appointment setting under our rules — prospects get a timely call, qualified meetings land on our calendar, and every outcome is logged where we can see it.
FAQs
Questions About Travel & Hospitality Outsourcing
The right setup depends on your volume, the systems involved, and how much oversight you want to keep.
Ready to Build Your Travel & Hospitality Team?
Tell us which work is taking too much of your team's time. We will map the process and show you what a managed team would take on.